Hospital QUALITY REPORTING

System used by thousands of Hospital facilities across the nation to report on the quality of care for patients, and during a time of COVID-19 tracking measures has never been more important to ensure we’re putting patients first.

Goal

Modernize HQR by putting Human Centered Design best practices at the forefront of enhancements to the new smarter redesigned system. To ensure users of HQR spend less time working on tasks in the system.

Anchor 1

Discovery

To better understand user frustrations with the old legacy data base we interviewed subject matter experts, business stakeholders and target users.

Taking a deeper dive into understanding all the different types of organizations that use HQR.

User insight

Aligning what was learned from users during usability testing with business goals.

Quality Nurse Reviewer

My job is to make sure that all submission deadlines are met on time and accurately submitted by my healthcare facility.

Director of Quality

Helping 88 hospitals I serve understand CMS reports and use data to set priorities and establish clear goals to increase performance.

Anchor 2

A day in the life of a
Quality Nurse Reviewer

Daily Tasks

Run a report to ensure facility is on track to receive full incentive payments this payment year.

Find information on CMS policy and program updates affecting the facility.

Sign a contract for a new vendor to submit quality data to CMS on the facility's behalf.

Hire and train data entry staff to use application to submit the facility's data.

Report to the facility's executive team on the profits and losses for business unit.

Request a report on facility's previous payment year.

Verify the deadline for the next reporting period.

Meet with staff to plan the next quarter's activities.

Change QualityNet user profile due to name change.

Submit quality data to Center for Medicare & Medicaid Services (CMS).

Understand

Pain Points

Data submitters struggle to get the right data from reports quickly and easily.

Finding and correcting submissions errors manually, to ensure incorrect inputs are not repeated.

Submitting accurate program data by deadline date.

Anchor 3

A day in the life of a
Director of Quality

Daily Tasks

Manage facilities access in HQR and generate responsibilities for vendors.

Report to leadership on the performance of the facilities quality.

Abstract patient data that facilities use for program submissions to CMS.

Run reports to ensure all facilities are on track to receive maximum incentive payment for the year.

Explore

Frustrations

Manually evaluating large data sets and editing account management privileges. As data submitters often inherit additional program and hospital work without any notice or knowledge transfer. Struggling to navigate complex systems and switching between different systems to retrieve data should not be so burdensome.